Credit Reporting Policy
This policy sets out how Riparian Finance Pty Limited ABN 95 687 445 227 (Riparian Finance, we, us or our) manages credit information and credit eligibility information (together, credit-related information) in compliance with the Privacy Act and the Privacy (Credit Reporting) Code.
This policy applies to Riparian Finance Pty Limited, its related entities, and any third parties acting on our behalf, to the extent that they handle credit-related information. A reference in this Policy to Riparian Finance, we, us or our is also a reference to those related entities.
This Policy is separate from Riparian Finance’s Privacy Policy that sets out how we collect, hold, use, disclose and protect personal information. The Privacy Policy is available www.riparianfinance.com.
Types of credit-related information we collect, hold and disclose
We may collect, hold and disclose the following types of credit related information including:
- Identification data (full name, title, date of birth, passport number, driver’s licence number, tax identifiers, signature, any prior names and addresses, any known alias you may have, your current or last known employer);
- Contact data (personal address, telephone number, email address);
- Financial data (bank account number, financial information, credit reports from credit reporting bodies, credit score and credit rating, a statement that an information request has been made about you, publicly available information relating to your credit worthiness, your credit application history including the fact that you have applied for credit and the amount and type of credit sought in an application, repayment history information, information about any overdue payments owed by you, information regarding bankruptcy, personal insolvency, financial hardship, default information (and where a default has been remedied, payment information or new arrangement information), new credit arrangements, previous credit requests, court proceedings information, previous credit infringements and related actions given under the Bankruptcy Act, and information that we derive from the credit reporting information we receive from credit reporting bodies).
How do we collect information?
We collect this information in a number of ways:
- when you or your authorised representatives provide (or update) personal information in connection with a product or service we offer (such as an investment application form or communications with our representatives);
- from organisations or entities that you represent, to whom we provide services;
- from third parties such as brokers or credit reporting bodies;
- from government departments including the police;
- from other credit providers;
- from your referees; and
- from publicly available information.
How do we use and disclose your information?
We may collect, hold, use and disclose your credit related information in order to:
- Provide you with products and services and manage your account with us;
- Assess your application;
- Evaluate, score and rate your credit worthiness;
- Manage our credit risk and ongoing relationships;
- Assist you with your queries or concerns;
- Report details of any fraud or other serious credit infringement;
- Comply with any legal or regulatory obligations;
- Perform our regular and necessary business functions;
- Assist you in avoiding a default on your obligations; and
- Collect overdue payments.
We may disclose your credit-related information for the purposes set out in this Policy to:
- Our related entities;
- The credit reporting bodies listed in this Policy;
- Our third-party agents, contractors, and service providers (e.g. lawyers, debt collectors, valuers, system administrators);
- With your consent, any person acting on your behalf (e.g. your broker or financial advisor);
- Other credit providers, where required to assess a credit application, manage a co-lending arrangement, or if you have defaulted on your obligations; and
- As required by law, court order, or regulatory authority.
Your information may be stored physically in paper form or electronically within secure environments and systems.
In some cases, we may need to share your information with organisations outside Australia who may not have an Australian link, for example service providers located overseas. We may share information with overseas organisations located in the following countries:
- New Zealand
- United States of America
and such other countries in which those parties or their, or our, computer systems may be located from time to time
What information may we collect or disclose to credit reporting bodies?
We may obtain credit-related information about you, such as information in your credit report, from a credit reporting body. Where we have collected credit-related information about an individual from a credit reporting body, we may use that information to produce our own assessments and ratings in respect of the relevant individual’s credit worthiness.
We may also disclose your credit-related information to credit reporting bodies if you fail to meet your payment obligations in relation to any consumer credit under any agreement with Riparian Finance or if you commit a serious credit infringement in respect of any agreement entered into with us. Credit reporting bodies typically have a policy for managing your information, these policies are typically available on request to each credit reporting body.
Credit reporting bodies we may disclose information to include:
Experian
118 Mount Street, North Sydney, NSW, 2060
Ph: 1300 783 684
Website: www.experian.com.au
Equifax
GPO Box 964, North Sydney, NSW, 2059
Ph: 13 83 32
Website: www.equifax.com.au
Your rights
You have the following rights in relation to the processing of your information:
- Access: in most cases you will be able to obtain access to your information held by us.
- Correction: the right to request to update your information that you think is incorrect or incomplete.
To the extent permitted by applicable law or regulation we reserve the right to refuse requests (in which case we will write to you to explain the reasons for our decision) or charge an appropriate fee in connection with you exercising your rights.
In certain cases, we may continue to process personal data after you have withdrawn consent and/or requested that we erase your personal information, if we have a legal basis to do so.
Exercising your rights
You may contact us at any time to exercise your rights by using the contact details provided below and we will generally respond within 30 days. It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.
Before giving effect to your rights, we will need to verify your identity (or the identity of the person who is authorised to make the request on your behalf) to ensure that personal information is not disclosed to any person who does not have authority to receive it.
If you have a complaint
If you wish to make a complaint about the processing of your information, you can provide your written complaint by mail or email using the contact details noted below or verbally by telephone. We will make all efforts possible to investigate your complaint and advise you of the outcome as soon as possible.
You also have a right to complain to a data protection or other competent authority with jurisdiction over privacy and data protection law in the country you live or work, or in the country where you believe an issue in relation to the processing of your personal information has arisen. Please contact us for further details.
How to contact us
You can contact us about this Policy or about your credit-related information as follows:
Riparian Finance Pty Ltd
Level 19, 307 Queens Street, Brisbane, QLD 4000
Ph: 07 3107 2888
Email: support@riparianfinance.com
Website: www.riparianfinance.com
Acceptance and changes to this Policy
This Policy may change from time to time. Any information collected after an amended Policy has been posted to the website will be subject to that amended Policy. We will aim to provide reasonable advance notice of such changes though this may not always be possible depending on the circumstances. We encourage you to check the website from time to time for any changes
